Are the menus set in stone?
Certainly not! Being flexible and accommodating are what we do best. You can add or subtract from one of our existing menus, or you can mix-and-match from different menus. We are also more than happy to create a completely custom menu to suit your needs or reflect the theme of your event. Got a favourite dish from childhood that you would like served at your wedding? - No problem. Need a pineapple inspired appetizer, dessert and custom cocktail for your 'Freaky Tiki' backyard BBQ? - done, done and done! We love a challenge, so let us know what you're looking for, and we'll make it happen.
Are there minimum order?
For most of our menus, we have a minimum order of 12 people. If your group is slightly smaller, please give us a call.
what are the portion sizes?
Menu items are portioned by weight or liquid volume. In the event you are hosting a group that may require a more substantial serving than standard portions, please let us know and we can advise/accommodate accordingly.
CAN YOU ACCOMMODATE special meals and dietary requirements?
Yes, for guests with allergies or dietary restrictions, just let us know what you need. All special meals/dietary requirements are subject to an additional cost of $3.00 to $5.00 per meal.*
*Allergy Note: Meals are prepared in a facility that has nuts (peanuts), wheat, dairy, soy and other allergens. Although every effort is taken in the preparation of all special meals, we cannot guarantee any of our products to be free of specific ingredients or cross contaminants.
How far outside of Edmonton will Mercer's travel?
If your event is more than a 1-hour drive from our shop in Edmonton, it may limit some of your menu choices as not all our food can travel long distances. Our Event Coordinators can certainly help you with a menu that will be suitable and delicious! Mercer’s may have to charge for travel time and passenger vans if the location of the event is more than 1 hour from the city centre. During our busy wedding and Christmas seasons we do not travel outside Edmonton.
Does the cost on the website include staff and rentals?
The prices listed on our website are for the food only. Staff and rental charges vary on a wide variety of factors, including: timeline, location, menu, venue-provided supplies, etc. If you wish for the full-service option (with staff and rentals), one of our Event Coordinators will be happy to put a detailed catering proposal together for you based on your requirements.
Do I need the service staff, or can I just get the food delivered?
You can certainly request a simple drop off instead of a fully staffed event. This may limit some of the menu choices as certain items do need to be assembled by our professional staff, but our Coordinators are happy to assist with building a menu that you can easily serve yourself.
What is included in your drop-off service?
We deliver the food and set it up for you. All serving utensils are included and we can provide chafing dishes to keep the food warm and tablecloths if you require them. Our soup is delivered in a crock pot to keep warm.
Cancellation policy for drop off orders
Cancellations need to be done 5 business days before your event date. If your event is cancelled less than 5 business days but 24 hours before, you will be charged 50% and less than 24 hours full charge.
When do you pick up your equipment?
In most cases we retrieve our equipment the next business day. If you would like the equipment picked up the same day, please let your event coordinator know at the time of booking.
Who is responsible for getting the liquor licence?
The person or company buying the alcohol is responsible for getting the liquor licence. If you would like to provide the alcohol and have our bartenders serve, you are responsible for buying the licence and having it displayed at the event. If we are providing the alcohol, we will provide and display the licence.
Do you need a kitchen at the venue I have chosen?
No, we are totally self contained. We provide whatever we need to keep the hot food hot and the cold food cold. However, it is always a bonus for us if there is a cooler or a freezer on site.
WhEN DO I NEED TO PLACE MY ORDER (DROP OFF/STAFFED EVENT)?
To deliver a consistent quality service, our services are provided on a 1st confirmed basis until we reach our capacity, even if you have received a quote. So we suggest to reach out sooner rather than later.
There are dates that are weeks or even months ahead that we reach capacity and we are no longer able to offer our service. Let us know if an alternate date may work, and/or we can discuss alternate options.
What do you charge for delivery?
Please call for pricing. Some drop off delivery fees may vary based on a variety of factors including if you need same day pick up, number of menu items and chafing dishes required.
How can I pay for my order?
Our preferred method of payment is by e-transfer, electronic funds transfer or by cheque. We also accept Visa, Mastercard and American Express. (3% surcharge on all credit card amounts over $1300.00)
When do I have to pay for my order?
For all corporate events we require payment within 30 days following your event.
Do you require a deposit?
For all corporate orders over $3,000.00 we require a 25% deposit within 10 days of booking the event. Private orders over $1,000.00 require a 25% deposit within 10 days of booking the event. Weddings require a $1,000.00 deposit to hold the date.*
*Please contact us for a more detailed outline of wedding policies and payment details.
